Coronavirus COVID-19 Update

This information is provided to help you understand what we are doing in response to COVID-19

 Important Update Regarding Our Clinics

Please be advised that CPM is trying to maintain pain management services for our patients during the COVID-19 pandemic. However, we ask you to help us protect our many vulnerable patients and our staff by following these recommendations:

 Your Appointments at CPM

  1. If you have ANY symptoms of illness, DO NOT COME to your clinic appointment. Call us and we will re-book your appointment.

  2. Prescription renewals will usually require a virtual appointment by phone with your CPM doctor.
  3. Watch for an email to screen for COVID and confirm your appointment 2-3 days before your appointment date.
  4. When coming to the clinic for your scheduled appointment, please do not bring family, friends or anyone else into the waiting room, unless essential for your mobility.
  5. As of June 8th, masks or cloth face coverings will be required to attend appointments at CPM. Here is some additional information on getting or making a mask: Click here for more information

 Travel Outside of Canada

  1. If you have travelled outside of Canada in the past (2) two-weeks, please do not come to the clinic unless you have been well for at least 14 days. We will re-book your appointment.

 Contact with Ill Persons

  1. If you have been in close contact with someone who is ill, or who has travelled outside of Ontario, please do not come to the clinic unless you have been well for at least 14 days after contact. We will re-book your appointment.

 CPM Website Virtual Care Notice

COVID-19 is placing stress on Canada's public health system. During this time, CPM will be offering virtual care. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. We hope that this will help make discussions with your care provider as safe as possible during these difficult times. We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, please:

  1. Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in a doctor’s exam room.
  2. Use a private computer/device (i.e., not an employer's or third party's computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate. By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used: email, videoconferencing (including Skype, Facetime, etc.), text messaging (including instant messaging), website/portal or telephone visits.

If you are interested in more information on the most up-to-date information and prevention management of COVID-19 as well as other helpful resources, please visit the following websites:

World Health Organization

Centers for Disease Control and Prevention

Health Canada

Ministry of Health

Chronic Pain Self-Management Webinar Series

If you have any questions or concerns regarding the above, please contact your respective clinic directly.

Thank you for your cooperation while we navigate through the Coronovirus COVID-19 pandemic.